Terms of service

Effective Date: 31 August 2026

Welcome to Eforest. These Terms of Service (“Terms”) govern your access to and use of the eForest website, products, services, and related offerings.

By accessing our website or placing an order with us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or purchase our products.

1. About EForest

EForest is an online brand offering products through its website. These Terms apply to all visitors, customers, and users of the eForest website.

2. Use of the Website

You agree to use this website only for lawful purposes.

You must not:

Use the website for any fraudulent, unlawful, or unauthorised purpose.
Attempt to gain unauthorised access to our website, servers, systems, or accounts.
Interfere with or disrupt the operation or security of the website.
Copy, reproduce, distribute, modify, or exploit website content without our written permission.
Use automated systems or methods to access, scrape, or collect information from the website without authorisation.

We reserve the right to restrict or terminate access to the website if we believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, minor variations may occur, including differences in colour, appearance, packaging, texture, or other characteristics due to photography, screen settings, manufacturing processes, or product batches.

We reserve the right to correct errors, update information, or modify product details at any time without prior notice.

4. Product Availability

All products are subject to availability.

We reserve the right to:

Limit the quantity of products available for purchase.
Discontinue any product at any time.
Refuse or cancel an order where a product is unavailable.
Correct pricing, product, or inventory errors.

If an order is cancelled by us after payment has been received, the eligible amount paid for the cancelled product will be refunded through the applicable payment method.

5. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice.

Applicable taxes, shipping charges, COD charges, discounts, or other charges will be displayed during the purchase process where applicable.

We reserve the right to correct any pricing errors. If an order has been placed at an incorrect price due to a technical or human error, we may cancel the order and refund the amount paid.

6. Orders

When you place an order through our website, you are requesting to purchase the selected products.

An order is considered accepted once we have successfully confirmed the order and/or dispatched the products.

We reserve the right to refuse or cancel an order for reasons including, but not limited to:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Incorrect or incomplete customer information
Delivery limitations
Technical or system errors
Violation of these Terms

If we cancel an order after receiving payment, the eligible amount will be refunded.

7. Customer Information

You are responsible for providing accurate and complete information while placing an order, including your name, phone number, email address, billing details, and delivery address.

eForest is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

8. Payments

Payments may be made using the payment methods made available on our website.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We use third-party payment service providers to process payments. eForest does not directly store complete payment card details on its own systems unless specifically stated otherwise.

9. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed on the website.

Delivery timelines are estimates and may be affected by factors beyond our reasonable control, including courier delays, weather conditions, public holidays, strikes, natural events, technical issues, or other unforeseen circumstances.

Once an order has been handed over to the delivery partner, delivery is also subject to the courier's operational timelines.

10. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Please review that policy before placing an order.

Return & Refund Policy

11. Cancellation

Orders may be cancelled before dispatch, subject to our cancellation process.

Once an order has been dispatched, cancellation may not be possible.

If a customer refuses delivery or an order is returned because of an incorrect address or repeated failed delivery attempts, additional charges may apply for re-shipping, where applicable.

12. Intellectual Property

All content available on the eForest website, including but not limited to:

Brand name and logos
Product photographs
Graphics
Designs
Text
Product descriptions
Website layout
Videos
Illustrations
Software and other materials

is owned by or licensed to eForest and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, publish, distribute, sell, or commercially exploit our content without prior written permission.

13. User Content

If you submit reviews, photographs, feedback, comments, testimonials, or other content to eForest, you agree that we may use, reproduce, display, modify, and publish such content for marketing, promotional, or business purposes, subject to applicable law.

You represent that you have the necessary rights and permissions to submit such content and that it does not infringe the rights of any third party.

14. Promotions and Discounts

From time to time, eForest may offer promotional codes, discounts, campaigns, or other special offers.

Promotions may have additional terms and conditions, including expiry dates, product restrictions, minimum order values, or usage limits.

Unless specifically stated otherwise, promotional offers cannot be combined and have no cash value.

eForest reserves the right to modify or withdraw promotional offers at any time.

15. Third-Party Services and Links

Our website may use or provide access to third-party services, payment providers, delivery partners, applications, or links to third-party websites.

eForest is not responsible for the content, availability, security, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

16. Disclaimer

To the maximum extent permitted by applicable law, eForest does not guarantee that:

The website will always be available or uninterrupted.
The website will be completely error-free.
All website information will always be current or free from typographical or technical errors.
The website will be free from viruses or other harmful components.

We make reasonable efforts to maintain the accuracy and functionality of our website but cannot guarantee uninterrupted or error-free operation.

17. Limitation of Liability

To the maximum extent permitted by applicable law, eForest and its owners, employees, affiliates, service providers, and representatives shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase or use of our products.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

18. Indemnification

You agree to indemnify and hold harmless eForest, its owners, employees, affiliates, service providers, and representatives from claims, losses, liabilities, damages, costs, and expenses arising from:

Your violation of these Terms.
Your misuse of the website.
Your violation of applicable laws or regulations.
Your infringement of the rights of any third party.

19. Force Majeure

eForest will not be responsible for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, government actions, strikes, transportation disruptions, internet or technical failures, pandemics, or other unforeseen events.

20. Privacy

Your use of our website is also subject to our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your information.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction in India.

22. Changes to These Terms

eForest reserves the right to modify or update these Terms of Service at any time.

Changes will become effective when the updated Terms are published on this page. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.