Privacy policy

Effective Date: 31 August 2026

At Eforest, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or otherwise interact with eForest.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect certain information, including:

Personal Information

Full name
Email address
Phone number
Billing address
Shipping/delivery address
Order details
Payment-related information
Information you provide when contacting customer support

Device and Website Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on our website
Referring website or source
Other technical and usage information

This information helps us understand how visitors use our website and improve our services.

2. How We Use Your Information

We may use your information to:

Process and fulfil your orders.
Arrange shipping and delivery.
Process payments and refunds.
Communicate with you about your orders.
Provide customer support.
Respond to your questions, requests, or complaints.
Improve our website, products, and customer experience.
Detect and prevent fraud, misuse, or unauthorized activity.
Send order-related notifications and important service communications.
Send promotional communications where permitted and where you have provided appropriate consent.
Comply with applicable legal and regulatory requirements.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Your payment information may be shared with the relevant payment provider as necessary to process your transaction.

eForest does not intend to store complete credit or debit card information on its own servers unless specifically stated otherwise.

Payment providers may process your information according to their own privacy policies and terms.

4. Shipping and Delivery Partners

To fulfil your order, we may share necessary information with delivery and logistics partners.

This may include:

Name
Phone number
Delivery address
Order details

Such information is shared only to the extent reasonably necessary to deliver your order and provide related services.

5. Service Providers

We may work with trusted third-party service providers that assist us with operating our business and website.

These may include providers for:

Payment processing
Shipping and logistics
Website hosting
E-commerce services
Customer support
Analytics
Marketing and advertising
Fraud prevention
Communication services

These providers may have access to information only as reasonably necessary to perform services on our behalf.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Remember your preferences.
Keep items in your shopping cart.
Understand website traffic and usage.
Improve website performance.
Provide relevant marketing and advertising.
Analyze customer behaviour and website performance.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website.

7. Analytics and Advertising

We may use analytics and advertising technologies provided by third parties to understand how visitors interact with our website and to measure the effectiveness of our marketing.

These services may collect information such as device information, browsing activity, and interactions with advertisements.

Where applicable, you may be able to manage certain advertising or tracking preferences through your device, browser, or the relevant third-party service.

8. Marketing Communications

If you provide your contact information and have opted in where required, we may send you promotional communications about:

New products
Offers and discounts
Sales
Campaigns
Brand updates

You can unsubscribe from promotional emails by using the unsubscribe option included in the communication.

You may still receive essential communications relating to your orders, account, transactions, or services even if you opt out of promotional communications.

9. How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and maintaining records of transactions.
Providing customer support.
Resolving disputes.
Preventing fraud.
Complying with legal, accounting, tax, and regulatory obligations.
Enforcing our agreements and policies.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

11. Sharing of Information

We do not sell your personal information to third parties.

We may disclose information where reasonably necessary to:

Fulfil your orders.
Process payments.
Deliver products.
Provide customer support.
Operate and improve our website.
Prevent fraud or unauthorized activity.
Comply with legal obligations.
Protect our rights, property, customers, or business.

12. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of information where legally permitted.
Withdraw consent where processing is based on consent.
Opt out of certain promotional communications.
Raise a concern regarding the handling of your personal information.

To exercise applicable rights, you may contact us using the details provided below.

We may need to verify your identity before processing certain requests.

13. Children's Privacy

Our website is not intended for individuals who are below the age at which they can legally enter into transactions under applicable law.

We do not knowingly collect personal information from children for the purpose of independent purchases.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

14. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

15. International Data Transfers

Some of our service providers or technology partners may process or store information outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and appropriate safeguards.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the contact details provided on our website.

eForest

Email: support@evaravishnu.com
Phone: 9310810161
Website: EForest.in