Shipping policy

Effective Date: 31 August 2026

At eForest, we aim to process and deliver your orders safely and efficiently across India. This Shipping Policy explains how your order is processed, dispatched, and delivered.

1. Shipping Coverage

eForest currently ships orders to locations across India, subject to serviceability by our delivery partners.

Some remote or restricted locations may have limited or unavailable delivery service.

2. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation and payment verification.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During sales, launches, holidays, or periods of unusually high order volume, processing may take longer than usual.

3. Delivery Time

After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the delivery location and courier serviceability.

Estimated delivery times are indicative and may vary due to:

Delivery location
Courier availability
Weather conditions
Public holidays
Transportation delays
High order volumes
Unexpected operational or logistical circumstances

eForest does not guarantee delivery on a specific date unless expressly stated at the time of purchase.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

eForest may offer free shipping on selected orders, products, campaigns, or above a specified order value. Any applicable free-shipping offer will be communicated on the website or during checkout.

Shipping charges may vary depending on the order, delivery location, or promotional offer.

5. Order Tracking

Once your order has been dispatched, you may receive tracking information through the contact details provided during checkout.

You can use the tracking information to follow the progress of your shipment through the applicable delivery partner.

Please allow some time for tracking information to become active after the order has been dispatched.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

Name
House/building number
Street/locality
City
State
PIN code
Contact number

eForest is not responsible for delivery delays, failed deliveries, or returned shipments resulting from incorrect or incomplete information provided by the customer.

If an order is returned to eForest because of an incorrect address, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply if the customer requests re-shipment.

7. Failed Delivery Attempts

Our delivery partners may make multiple delivery attempts before returning an order to the sender.

Customers should ensure that someone is available to receive the package and that the provided phone number remains reachable during the delivery period.

If the shipment is returned to eForest after unsuccessful delivery attempts, the customer may be contacted regarding the next steps.

8. Delayed Shipments

While we aim to meet the estimated delivery timelines, delays may occur due to circumstances outside our reasonable control.

These may include:

Severe weather
Natural disasters
Strikes or disruptions
Transportation issues
Government restrictions
Courier operational issues
Incorrect address information
High-volume periods
Other unforeseen circumstances

In such cases, eForest will make reasonable efforts to assist with tracking and resolving the delivery issue.

9. Damaged Packages

If your package appears significantly damaged at the time of delivery, please inspect it before accepting it where possible.

If you receive a damaged or defective product, contact eForest in accordance with our Return & Refund Policy.

Please provide photographs or videos of the package and product where requested, as these may be required to investigate the issue.

10. Missing or Incorrect Products

If an item is missing from your order or you receive a product different from what you ordered, please contact us as soon as possible.

We may request photographs, videos, packaging details, or other information to verify and resolve the issue.

Approved cases will be handled in accordance with our Return & Refund Policy.

11. Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and orders, subject to serviceability and other applicable conditions.

COD availability may vary depending on the delivery address, order value, product, or courier service.

eForest reserves the right to restrict or disable COD for certain orders or locations.

12. Multiple Products in One Order

Where an order contains multiple products, eForest may ship the products together or separately depending on product availability, warehouse processing, and logistics requirements.

If products are shipped separately, you may receive separate tracking information.