Refund policy

Effective Date: 31 August 2026

At eForest, we want you to be happy with your purchase. If there is an issue with your order, we are here to help.

Please read the following Return & Refund Policy carefully before placing your order.

1. Eligibility for Returns

We accept returns only in the following situations:

  • The product received is damaged, defective, or faulty.

  • The product received is different from the product ordered.

  • The product is missing any component or item mentioned in the product description.

  • The product received has a manufacturing or quality issue.

To be eligible for a return, the product must be unused and returned in its original condition, packaging, tags, accessories, and other items supplied with the order.

2. Products Not Eligible for Return

Returns will not be accepted for:

  • Products that have been used, worn, washed, altered, or damaged after delivery.

  • Products without their original packaging, tags, or accessories.

  • Products damaged due to improper handling or misuse.

  • Returns requested because of a change of mind, unless specifically stated otherwise on the product page.

  • Products returned after the applicable return period.

  • Products that are specifically marked as non-returnable on the product page.

3. Return Period

A return request must be raised within 7 days of delivery.

To request a return, please contact us with your order number, a description of the issue, and clear photographs/videos showing the product and the issue.

eForest reserves the right to review the request and determine whether the product qualifies for a return.

4. Damaged or Incorrect Products

Please inspect your order as soon as you receive it.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with:

  • Order number

  • Clear photographs of the product

  • Photographs of the packaging and shipping label

  • A short video, where necessary, showing the issue

This helps us investigate the issue and process your request quickly.

5. Return Process

Once your return request is approved, we will provide you with the next steps for returning the product.

Depending on the nature of the issue, eForest may:

  • Arrange a reverse pickup, where available; or

  • Ask you to ship the product back to us.

If the return is approved because the product was damaged, defective, incorrect, or incomplete, eForest will bear the applicable return shipping cost as per our return process.

For other approved returns, return shipping charges may be deducted from the refund, where applicable.

6. Refunds

Once the returned product is received and inspected, we will notify you about the status of your refund.

If your return is approved, the refund will be processed to the original payment method, wherever possible.

Depending on your bank, card issuer, payment gateway, or payment method, the refunded amount may take additional time to reflect in your account.

For Cash on Delivery (COD) orders, eForest may request valid bank account/UPI details to process the refund.

7. Refund Amount

For an approved return due to a damaged, defective, incorrect, or incomplete product, the eligible product amount will generally be refunded.

Shipping charges, convenience charges, COD charges, or other non-refundable charges, if applicable, may not be refundable unless required by applicable law or specifically approved by eForest.

If only part of an order is returned, the refund will apply only to the eligible returned product(s).

8. Exchanges

Exchange requests are subject to product availability.

Where an exchange is not possible due to unavailability of the requested product, eForest may provide a refund or another suitable resolution at its discretion, subject to the circumstances of the case.

9. Order Cancellation

Orders may be cancelled only before they are dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, you may need to follow the applicable return process after delivery.

If an order is successfully cancelled before dispatch, the eligible amount will be refunded to the original payment method.

10. Return Rejection

eForest reserves the right to reject a return or refund request if:

  • The product does not meet the eligibility conditions.

  • The product shows signs of use, washing, alteration, or misuse.

  • The product has been damaged after delivery.

  • The return request is made after the applicable return period.

  • The issue claimed cannot be reasonably verified.

  • The product returned is different from the product supplied by eForest.

11. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information at the time of placing an order.

If an order is returned to eForest because of an incorrect/incomplete address, refusal to accept the package, or repeated failed delivery attempts, additional shipping charges may apply if the order is requested to be re-shipped.

12. Important Note

For hygiene, safety, and product-quality reasons, certain products may have specific return conditions or may be marked as non-returnable.

The return conditions mentioned on the individual product page will apply where they differ from this general policy.

13. Contact Us

For any return, refund, exchange, or order-related query, please contact eForest through the contact details provided on our website.

Please include your order number in all communications so that we can assist you promptly.

eForest reserves the right to update or modify this Return & Refund Policy from time to time. Any changes will be published on this page with the updated effective date.